Home Speakers Agenda Sponsors Exhibitors Registration Hotel/Travel
 
Get Adobe Flash player Kelley BlueBook carsites bz logo cars.com logo izmo cars logo logo

The 9th Digital Dealer Conference & Exposition starts on October 12 at 10:30 am and runs through October 14 at 2:00 pm.

  • Below is an example of the agenda from the 8th Digital Dealer Conference & Exposition.
  • The exhibit hall and session times will be the same for the 9th Digital Dealer Conference & Exposition.
  • The agenda for the 9th Digital Dealer Conference will be completed by September.
  • Please consult Speakers page to see the list of speakers selected to-date.
Tuesday, April 20, 2010 (Sample session from 8th Digital Dealer Conference.)
5:00 -
7:00pm
Exhibit Hall Open
10:30am -
12:00pm

peer_networking

Session #101

Sit down with peers from outside your market for two hours and discuss your biggest challenges. Pick each others' brains to see what works...and what doesn't. Compare metrics and results. Discuss your most valuable vendors. And do it at tables of 10 with peers of similar-sized operations. This workshop you will give you additional insight to choose the sessions you will attend and decide which vendors you should meet with in the exhibit hall.
The roundtables will be broken down as follows:

A. One-man Internet departments:
B. Single-store Internet Sales Managers managing multiple salespeople:
C. Single-store Internet Sales Managers within a dealership group:
D. Internet Sales Managers / e-Commerce Directors over multiple stores:
E. e-Commerce Directors of large, multi-point dealer groups:

Before the conference, you will be asked which table you want to sit at (A, B, C, D or E) so we can reserve your spot. Most likely, you will stay in touch with your fellow table-sitters for years to come, continuing to share and compare what you're doing, what's working and what to avoid.


1:00 -
1:50pm

Session #102
GENERAL SESSION:
(Sample session from 8th Digital Dealer Conference.)

Tomorrow’s e-Commerce Dealership Today
How to create more value, generate more sales and realize more income
Mike Dececco and Kevin Root

New research will show you what is costing your dealership car deals. We’ll show you what the new breed of well-rounded, tech savvy dealerships are doing to increase overall dealership profitability. This session is mission critical for every dealership employee from the dealer principal to the Internet manager and beyond. Learn how your dealership could be generating more car deals by looking in places you may not have explored before.  The successful e-commerce dealerships of the future are employing simple, proven strategies to sell more vehicles, increase gross profits, and retain more customers more effectively and easily than ever before.

waldo video


CONCURRENT SESSIONS:
2:00 -
2:50pm

NEWBIE

#103

101 Ways to Jump Start Your Internet Business
A lesson for newbies and veterans

Smith

 

waldo video

 

PRE-OWNED

#104

Don’t Let Price-based Selling Turn your Cars into Commodities
Drive volume with strong profit through value-based selling

Nelson

 

waldo video

DATA MINING

#105

Data Mining made Easy!
Sell more tomorrow with today’s DMS customer database

Jerome

 

waldo video

MARKETING

#106

2010 and Beyond:  Proven Internet Marketing Best Practices – Creative Next Generation Ideas
If you aren’t preparing to win… you have prepared to fail!

James

 

waldo video

FIXED OPERATIONS

#107

How to Tap into $64 Billion in Lost Service Revenue
Improve the customer experience while increasing service profits

Simmons

Altman

 

SOCIAL NETWORKING

#108

How to Use Online Social Communities and Technology-enabled Marketing
Turn your customers into raving fans

Ziegler

 

waldo video

EBAY BEST PRACTICES

#109

How to Deliver Consistent Monthly Sales on eBay Motors
Last month one dealership sold over 1,000 vehicles on eBay Motors  and a franchise dealer sold over 100 vehicles on eBay Motors

 

waldo video

3:00 -
3:50pm

1-MAN INTERNET

#110

The One-Man Internet Department
How to get ahead and stay ahead by doing it yourself

Jennings

 

waldo video

PRE-OWNED

#111

How a Dealer Looks at Purpose, Structure and Accountability of the Pre-owned Department
Defining these terms and tips on how to achieve success in them

Deese

 

WEB-BASED TECHNOLOGY

#112

Leveraging Technology to Help You Manage More, Save More and Sell More at your Dealership
The right technology can streamline your dealership

Holland

 

waldo video

MARKETING

#113

The Digital Marketing Checkup – Eight Digital Marketing Milestones your Dealership Should Have Met by Now
How does your dealership stack up? How can you reach them?

Scarry

 

 

waldo video

FIXED OPERATIONS

#114

How to Lower your Cost of Communication and Increase your Show Rate
For every ad dollar you spend, are you getting back 10 in return? If not, you need to attend this workshop.

O'Brien

 

waldo video

REPUTATION MANAGEMENT

#115

First Impressions Now Happen Online!
The online reputation management playbook that’s generated 1,000-plus positive online reviews – driving hundreds of high-closing leads every month

Orr

 

waldo video

DATA MINING

#116

Predicting Sales Tomorrow, Using the Data You Have Today
Analyzing the massive amounts of “data exhaust” consumers leave behind as they travel the Internet in search of their next vehicle, allows us to predict buyer behavior in the weeks and months to come

Ezell

 

waldo video

4:00 -
4:50pm

CHAT

#117

Communicating in Real-time
Stop generating leads; start generating conversational sales

Smith

 

waldo video

PRE-OWNED

#118

Learn How to Identify and Stock High Gross, Fast Turning Vehicles
Today more than ever we need to maximize used vehicle profits  

Hadden

 

waldo video

INTERNET

#119

They’re All Internet Customers
Breaking down the wall and eliminating the Internet “department”

Gregson

Vajda

 

waldo video

MARKETING

#120

Digital and Traditional Marketing: Creating the Optimal Marketing Mix
Maximize your sales and service traffic by making certain your digital marketing compliments your traditional marketing

Cochran

 

waldo video

VIDEO

#121

How to Create an Effective Video Strategy Today
The online approach for tomorrow demands action today…how to create a video strategy

Sura

 

waldo video

WEBSITES

#122

Deliver Tomorrow’s Website Today
Drive more revenue from your website with the latest technology and product integrations

High

 

waldo video

SOCIAL NETWORKING

#123

Reaching the Inner Circle
10 mantras for social media marketing success

Martinez

 

5:00 -
7:00pm

meet and greet

Wednesday, April 21, 2010 (Sample session from 8th Digital Dealer Conference.)
7:30 -
9:00am

breakfast

7:30 -
9:00am

Exhibit Hall Open

 

9:00 -
9:50am

Session #201
GENERAL SESSION:
(Sample session from 8th Digital Dealer Conference.)

The Price is Right
Strategies and tools to align your pricing with the market
Jack Simmons

waldo video

Panel discussion: Jack Simmons: Moderator
Panelists: Dale Pollak, vAuto; Pat Ryan Jr., FirstLook; Mike Waterman, DealerTrack AAX; Jim Flint, John Eagle Family of Dealerships, Corporate Director of Interactive Sales and Marketing; Kevin Frye, e-Commerce Director, Jeff Wyler Automotive Family

While price isn’t the only factor car buyers consider, it does play an important role in the decision-making process. Shoppers tend to eliminate options at the high and low end of the spectrum, focusing on listings that are competitively price and deliver the most bang for the buck. This workshop examines how your pricing strategy drives the visibility of your inventory and can help you win more than your fair share of the deals in your community.

In this session, attendees will learn how to:

  • Use market-based tools to set competitive prices for their listings.
  • Identify the in-demand cars that command a higher price and turn quickly.
  • Merchandise vehicles to demonstrate their value and hold gross.
  • Discuss price with customers and manage objections.


instavin
CONCURRENT SESSIONS:
10:00 -
10:50am

PHONE

#202

Phone Lead Handling Skills that Get Appointments and Close Deals – Today
Dealer phone lead study results and strategies for taking control of the call from our panel of experts; recordings of real dealer phone calls – the good, the great, and the downright terrible!

Kain

Alexandrov

 

waldo video

PRE-OWNED

#203

Breakthrough Paradigms for the Variable Department
Structure, processes and strategies to succeed in the new used car marketplace

Pollak

 

INTERNET

#204

Essential Tools for Yesterday, Today and Tomorrow
No matter how technologically-savvy you are, you’ll never maximize sales without…

Lange

 

waldo video

MARKETING

#205

Dominate the Online Jungle
Put the digital gorilla to work for your store

Page

 

waldo video

VIDEO

#206

The YouTube Video Walk-Around Essentials:  The Masters Program
Step-by-step instruction on how the dealerships of tomorrow get it done today: point, shoot, prepare, and post.

Jennings

 

waldo video

FOR DEALERS AND GMS ONLY

#207

Old School... New School... New Rules
A special session for dealer principals, general managers and operating partners

Ziegler

 

waldo video

SOCIAL NETWORKING

#208

Inbound Marketing
Getting found online

Graff

 

11:00am -
11:50am

LEAD RESPONSE

#209

Rapid Response: the Key to Doubling Sales
Learn how to steal sales from your competitor by creating powerful, positive and fast first impressions.

Mohr

 

waldo video

PRE-OWNED

#210

How Precise Valuation Data can Help Dealers Accurately Price and Market Vehicles
Better manage inventory online, increase profitability

Johnson

 

waldo video

SOCIAL NETWORKING

#211

Twitter: What Color is your Bird – and What is she ‘Singing’?
Deliver value and real messages to your customers – one tweet a time

Jaeckel

 

waldo video

 

MARKETING

#212

The Internet as an Influencing Medium
Learn about the Internet as an advertising medium that offers fundamental value in a new economy where “savvy” is the new consumer status symbol.

Morandi

 

waldo video

INTERNET

#213

Five Things your Dealership Needs to do Right Now for Internet Automotive 3.0
Hint: The very last one is completely changing the way you think of your web site

Bruce

 

waldo video

FOR DEALERS AND GMS ONLY

#214

Old School... New School... New Rules
A special session for dealer principals, general managers and operating partners

Ziegler

 

waldo video

WORDPRESS

#215

WordPress as the Micro-Site/Website of the Future
WordPress has been getting a lot of attention and for good reason. Learn what all the hype is about and how you can make it work for you.

Fitzpatrick

 

12:00 -
2:30pm

lunch

12:00 -
2:30pm
Exhibit Hall Open
refreshment
break CONCURRENT SESSIONS:
2:30 -
3:20pm

LEAD RESPONSE

#216

The Secrets of Selling 20 to 23% of all your Internet Leads Profitably
Learn how to leverage the Internet and telephone to encourage prospects to the showroom floor and to make the most profitable sales in the dealership

Colome

 

PRE-OWNED

#217

If they Don’t Buy your Ad, they Won’t Buy your Car
90% of online vehicle ads are clicked past – apply the secrets of Google’s success to ensure that yours aren’t

Ryan

 

waldo video

SOCIAL NETWORKING

#218

Facebook, Twitter, and Five Other Really Bad Ideas!
How to avoid the pitfalls of misusing social media and other ‘trendy’ topics that detract from your website

Haygood

Murray

 

waldo video

INTERNET

#219

The Internet Directors of Tomorrow … Today
The relevance of the Internet director in the new decade

Kniffin

 

 

CRM

#220

The CRM of the Future – Why Technology is Not the Most Important Piece of the Puzzle
Let’s get back to basics! Find out how top dealers have turned relationships into cash with technology as a backbone.

Ord

 

waldo video

FOR DEALERS AND GMS ONLY

#221

Old School... New School... New Rules
A special session for dealer principals, general managers and operating partners

Ziegler

 

waldo video

MARKETING

#222

Leveraging the Power of the Dealership Group
Proven tactics large dealership groups can implement to maximize their digital marketing efforts

Scarry

 

3:30 -
4:20pm

LEAD RESPONSE

#223

It’s the Lead to Appointment Show… with your host, Joe Webb
A fun, interactive, and educational gameshow-influenced session that demonstrates how to get an online shopper out from behind their monitors and into your showroom.

Webb

 

waldo video

PRE-OWNED

#224

Implementing a Transparent Sales Process
Reduce negotiation to create a win/win environment

Griffin

 

SOCIAL NETWORKING

#225

With Social Media, your Time has Become the New Currency… How Will you Spend Yours? 
Unlimited social media and digital marketing opportunities are available at little to no direct cost, but they require significant amounts of time and attention. Learn how to optimize your time investments and maximize sales result… 

Paglia

 

waldo video

INTERNET

#226

Real-life Online Sales Techniques
A short attention span discussion of what is working for dealership’s online sales

Belk

 

waldo video

FIXED OPERATIONS

#227

The Next Generation e-Commerce Program for Variable and Fixed Operations
 Learn how to implement the best practices for mobile marketing, social media, SEO, texting, micro sites, etc. at no cost with an all-hands online system

Fenster

 

MEASUREMENT

#228

How to Execute Advanced Marketing Analytics and Decision Making Tools
Come away knowing how to use the latest analytical tools and benchmarks for deciding which marketing options to pursue and which to discard.

Galbraith

 

waldo video

FORD

#229

ford

What your Customers are Saying and What Should you do About It
What does customer data tell us and how can that data help Ford, Lincoln and Mercury dealerships sell more vehicles

 

4:30 -
5:20pm

REPUTATION MGMT

#230

Automotive Internet Reputation Management Strategies for 2010
Car dealers no longer ignore what consumers are writing about their brand online; learn to establish a winning strategy

Brian Pasch

 

waldo video

BEHAVIORAL MKG

#231

The Promise and Challenge of Behavioral Marketing
Behavioral marketing is the next generation tool for the leading digital marketer!

Carl

 

waldo video

SOCIAL NETWORKING

#232

Evolution of a Social Media Dealer
Explore what the future holds for auto dealers that embrace social media

Boalt

 

waldo video

INTERNET

#233

No More Internet Departments, Ever – Become an Internet Dealer
How to move beyond the traditional, secluded and reactive Internet sales department to create the dealership of the future: The Internet Dealer

Stauning

 

waldo video

FIXED OPERATIONS

#234

The Midas Touch
Using online service and customer relationship management tools to turn your service customer retention into gold!

Pontis

 

waldo video

LEAD RESPONSE

#235

Strategies for Producing Internet Sales!
Proven strategies to directly target the internet car buying prospect with proven techniques on how to establish the right internet selling environment for a higher sales conversion.

Vergara, S.

 

waldo video

FORD

#236

ford

FordDirect 
Driving more sales and service opportunities through your web site

Soffa

 

 

5:30 -
7:30pm

NETWORK RECEPTION

5:30 -
7:30pm
Exhibit Hall Open
Thursday, April 22, 2010 (Sample session from 8th Digital Dealer Conference.)
7:30am -
10:00pm
Exhibit Hall Open
7:30 -
9:00am

breakfast

9:00 -
9:50am

Session #301
GENERAL SESSION:

The Marketing Excellence Scorecard
How is the average dealer doing?  What does it take for you to win?
Peter Kahn and Melissa McCann

Peter Kahn and Melissa McCann will present the results of reviews of recently concluded mystery shops of thousands of dealers for sales and service opportunities. You will learn what percentage of dealers are meeting basic standards for their web presence, conversion rates, social media integration, sales and service lead handling, among other dimensions of good marketing/sales execution…  and what performance criteria you should be targeting to lead your peers.

waldo video


refreshment
break CONCURRENT SESSIONS:
10:00 -
10:50am

EMAIL

#302

How to Deliver E-mails in a SPAM-filtered World
E-mail advertising had the highest ROI but delivering mass e-mail campaigns has become more difficult and the potential to have you web site ‘blacklisted’ is even more prevalent.

Martin

 

waldo video

PRE-OWNED

#303

Put Yourself in your Customer’s Shoes – Build Consumer Confidence Throughout your Operations
From acquisition to advertising to retail, use the tools at your fingertips to help sell your cars faster by simply increasing the confidence that your shoppers have in your inventory.

Luna

 

waldo video

SOCIAL NETWORKING

#304

Consumers Own the Dealership of Tomorrow Today…  So Meet your New Boss!
Monetizing social networking is the challenge of the day and this session will feature new technologies and consumer-centric solutions to put your customers to work for you. 

Zelinger

 

waldo video

DIGITAL PHOTOS

#305

Digital Photo Frames: Low-Cost, High-Impact Digital Signage for Dealerships
How BMW connects consumers to its car brand during dealership visits

Martin, C.

 

waldo video

FIXED OPERATIONS

#306

Marketing the Internet for Fixed Operations  
Build a cutting edge presence on your web page and with all those social networks for service and parts that will make customers want to do business with you!

Beaton

 

ENTERPRISE MGMT.

#307

The Dealer’s Evolution – Tomorrow’s Technology Today  
Enterprise dealers’ technology integration with structure and processes

Hamid

 

LEAD MGMT.

#308

More Qualified Leads, Less Money 
You got the click…now what?

Bruce

 

waldo video

11:00am -
11:50am

PHONE

#309

'Will Someone Please Answer the Phone?'
 If you expect the phones to ring make sure that you have the processes in place to effectively handle the callers.

Mitchell

 

waldo video

LEAD RESPONSE

#310

Advertising to Today’s Car Prospect!
Proven strategies to directly target the car-buying prospect with proven techniques on how to relate value, generate response and the impact of the Internet as a primary advertising tool.

Vergara, R.

 

waldo video

E-COMMERCE

#311

Complete e-commerce: Bringing Online Vehicle Sales Closer to your Dealership
True e-commerce, where a customer can commit to a vehicle purchase online without running the typical sales floor obstacle course, is on the horizon. Is your dealership ready?

Goodyer

 

waldo video

INTERNET

#312

Dealer 2.0
The new selling system of customer collaboration

Greene

 

CUSTOMER RETENTION

#313

When Customers Engage – Is Your Team Ready?
Training your staff for increased performance and customer retention when customers call or walk into your showroom.

Glenn Pasch

 

waldo video

SALES & FOLLOW-UP

#314

Steps to a Sale
Move the metal with ongoing follow-up

Kimmel

 

waldo video

TBA

 

12:30 -
2:00pm

peer_networking

Session #316

You sat in on some incredible sessions and saw how the best of the best are doing it. You listened and learned as the top trainers, consultants, practitioners and thought leaders shared their knowledge, experience and expertise. You networked with contemporaries during the receptions and lunch in the exhibit hall. You met with the most innovative vendors and solutions providers in the industry. What's the last thing to do before you leave? Sit down with your peers and discuss the best ideas, solutions and products you've seen the last two days, and your priorities when you get back.
The roundtables will again be broken down as follows:

A. One-man Internet departments:
B. Single-store Internet Sales Managers managing multiple salespeople:
C. Single-store Internet Sales Managers within a dealership group:
D. Internet Sales Managers / e-Commerce Directors over multiple stores:
E. e-Commerce Directors of large, multi-point dealer groups
:

Sit down with peers who are in the same boat as you and come up with a consensus of the best you've seen and heard the last two days. Bounce ideas off of each other regarding what your priorities are after you get back. Then start your first day back in the store re-charged, re-energized and with a clear vision of how you're going to get ahead today...and stay ahead tomorrow!

 

 

Kelley BlueBook carsites bz logo cars.com logo izmo cars logo logo logo Dress: Business Casual
Please note this is a preliminary schedule.
Session times, exhibit hall times and other events are subject to change.

Name Badges Are Required For Admission To All Functions

 

Blank Agenda. An updated agenda for the 9th Digital Dealer conference will be posted 30 days before the event.

Tuesday, October 12, 2010

5:00 -
7:00pm
Exhibit Hall Open
10:30am -
12:00pm

peer_networking
#101

1:00 -
1:50pm

GENERAL SESSION:
#102


CONCURRENT SESSIONS: Sessions will be chosen soon.
2:00 -
2:50pm

SESSION

#103

SESSION

#104

SESSION

#105

SESSION

#106

SESSION

#107

SESSION

#108

SESSION

#109

3:00 -
3:50pm

SESSION

#110

SESSION

#111

SESSION

#112

SESSION

#113

SESSION

#114

SESSION

#115

SESSION

#116

4:00 -
4:50pm

SESSION

#117

SESSION

#118

SESSION

#119

SESSION

#120

SESSION

#121

SESSION

#122

SESSION

#123

5:00 -
7:00pm

OPENING MEET AND GREET IN EXHIBIT HALL

Wednesday, October 13, 2010

7:30 -
9:00am

BREAKFAST IN EXHIBIT HALL

7:30 -
9:00am

Exhibit Hall Open

9:00 -
9:50am

GENERAL SESSION:
#201


REFRESHMENTS
CONCURRENT SESSIONS: Sessions will be chosen soon.
10:00 -
10:50am

SESSION

#202

SESSION

#203

SESSION

#204

SESSION

#205

SESSION

#206

SESSION

#207

SESSION

#208

11:00am -
11:50am

SESSION

#209

SESSION

#210

SESSION

#211

SESSION

#212

SESSION

#213

SESSION

#214

SESSION

#215

12:00 -
2:30pm

LUNCH

12:00 -
2:30pm
Exhibit Hall Open
REFRESHMENTS
break CONCURRENT SESSIONS: Sessions will be chosen soon.
2:30 -
3:20pm

SESSION

#216

SESSION

#217

SESSION

#218

SESSION

#219

SESSION

#220

SESSION

#221

SESSION

#222

3:30 -
4:20pm

SESSION

#223

SESSION

#224

SESSION

#225

SESSION

#226

SESSION

#227

SESSION

#228

SESSION

#229

4:30 -
5:20pm

SESSION

#230

SESSION

#231

SESSION

#232

SESSION

#233

SESSION

#234

SESSION

#235

SESSION

#236

5:30 -
7:30pm

NETWORK RECEPTION

5:30 -
7:30pm
Exhibit Hall Open

Thursday, October 14, 2010

7:30am -
10:00pm
Exhibit Hall Open
7:30 -
9:00am

BREAKFAST

9:00 -
9:50am

GENERAL SESSION:
#301


REFRESHMENTS
break CONCURRENT SESSIONS: Sessions will be chosen soon.
10:00 -
10:50am

SESSION

#302

SESSION

#303

SESSION

#304

SESSION

#305

SESSION

#306

SESSION

#307

SESSION

#308

11:00am -
11:50am

SESSION

#309

SESSION

#310

SESSION

#311

SESSION

#312

SESSION

#313

SESSION

#314

SESSION

#315

12:30 -
2:00pm

peer_networking
#316

 

 
 
Kelley BlueBook carsites vision website sam website efg dealeron dealerups bz logo cars.com logo izmo cars logo logo logo